Contact

What time can I contact your customer service?

Our customer service team is available Monday to Friday 9:00am-17:30pm.

How can I contact your customer service?

Please email to inquiry@acestarconcept.com, we will reply you soon.

Ordering

Is it safe to use my credit card?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure the Straveling Muzeum uses Secure Socket Layer (SSL) technology to protect your data.

What payment types does the Straveling Muzeum online store accept?

Payments can be made via Stripe, PayPal and creditcard (Mastercard, Visa)

Delivery

What are your delivery times?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure the Straveling Muzeum uses Secure Socket Layer (SSL) technology to protect your data.

What payment types does the Straveling Muzeum online store accept?

Payments can be made via Stripe, PayPal and creditcard (Mastercard, Visa)

Returns & Exchange

How can I return an item?

Please note: we cannot accept exchanges and/or returns of a custom-made print, since they’re made according to your specifications.

I have received a damaged or incorrect item

Straveling Museum Online Shop shall use reasonable efforts to replace damaged, defective or incorrect goods but if replacement is not possible then we will credit the total order amount to your method of payment within 30 days.